We use software for our accounting needs for our small business. I never really needed technical support before. If I had a question, I would just look at the company’s website or do a search online for answers to routine issues. When I had a serious issue, I could not find an answer. There were all kinds of so-called fixes, but I was not about to attempt any of them for fear of losing a year’s worth of data we needed for tax and payroll and more. I found a Quickbooks help number that is staffed by Intuit certified technicians, and I got the answer from them. They just walked me through the fix.
I thought this was a really neat way for a company to provide customer service. It costs a fortune for companies to provide customer service.…» Read more