Month: January 2023

7 Ways to Improve the Quality of Your Customer Service Hires
Service Business

7 Ways to Improve the Quality of Your Customer Service Hires

- by Nathan Robinson

Hiring new people is a critical component of growing a business. And when it comes to your customer service team, you need to focus on getting the best quality people to be the face of your company. They’ll be representing your company in front of clients, vendors, and other stakeholders. A bad hire can make all the difference between a positive experience for customers and a disaster that damages your brand’s reputation. Here are some tips to ensure that everyone on your team has what it takes to deliver great customer service:

Use Background Checks for Everyone

You don’t want someone with a history of violence fielding your customer service phone calls. You also don’t want someone who is known to be a liar or has committed fraud to be responsible for providing customer service. Doing a quick background check for everyone can help you mitigate some of these issues …

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Common Communication Problems with Distributed Teams
Business and Products

Common Communication Problems with Distributed Teams

- by Nathan Robinson

Many industries require in and out-of-office work to deliver their products or services. This business model is common in construction, media, oil and gas, and manufacturing. However, the rise of remote work has also caused traditional in-office positions to be carried out by distributed teams.

The format of distributed teams can lead to specific communication challenges that require tailored solutions. 

Defining Distributed Teams

Distributed teams are a distinct business model that is often confused with other types of arrangements. For example, companies that work with external contractors are not distributed. This is because contractors perform work that is not integral to the company’s business model. Additionally, contractors are not obligated to follow company policies and procedures like employees. 

While some distributed teams are remote, not all remote teams are distributed. Distributed workers are out-of-office for the purpose of completing their work. A manager who visits several construction sites to …

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