7 Ways to Improve the Quality of Your Customer Service Hires

7 Ways to Improve the Quality of Your Customer Service Hires

Hiring new people is a critical component of growing a business. And when it comes to your customer service team, you need to focus on getting the best quality people to be the face of your company. They’ll be representing your company in front of clients, vendors, and other stakeholders. A bad hire can make all the difference between a positive experience for customers and a disaster that damages your brand’s reputation. Here are some tips to ensure that everyone on your team has what it takes to deliver great customer service:

Use Background Checks for Everyone

You don’t want someone with a history of violence fielding your customer service phone calls. You also don’t want someone who is known to be a liar or has committed fraud to be responsible for providing customer service. Doing a quick background check for everyone can help you mitigate some of these issues by ensuring that you don’t hire someone with a violent or deceptive background. And using them for everyone means that there can be no complaints about discrimination.

Be Clear on What you Want

It’s important to be clear on your wants and needs if you want to improve the quality …

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Common Communication Problems with Distributed Teams

Common Communication Problems with Distributed Teams

Many industries require in and out-of-office work to deliver their products or services. This business model is common in construction, media, oil and gas, and manufacturing. However, the rise of remote work has also caused traditional in-office positions to be carried out by distributed teams.

The format of distributed teams can lead to specific communication challenges that require tailored solutions. 

Defining Distributed Teams

Distributed teams are a distinct business model that is often confused with other types of arrangements. For example, companies that work with external contractors are not distributed. This is because contractors perform work that is not integral to the company’s business model. Additionally, contractors are not obligated to follow company policies and procedures like employees

While some distributed teams are remote, not all remote teams are distributed. Distributed workers are out-of-office for the purpose of completing their work. A manager who visits several construction sites to check on progress as part of their normal job duties is a typical example. Companies based in multiple locations also have a distributed workforce.

Communication Problems in Distributed Teams

The defining qualities of distributed teams lead to communication issues. Since all distributed team members are employees, they must complete their …

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Top 5 Questions You Should Ask a Dryer Duct Cleaning Company

Top 5 Questions You Should Ask a Dryer Duct Cleaning Company

Dryer ducts are a critical part of any home, but if they aren’t properly maintained they can lead to serious problems. These issues can range from minor annoyances to serious health concerns, so it’s important to know what to ask when hiring a dryer duct cleaning company. In this post, we’ll walk through the top 5 questions you should ask a dryer duct cleaning company before you hire them. 

Ask for the cleaning process 

You should always inquire about the company’s method for cleaning the dryer before agreeing to let them service your ducts. You should be aware of how a company intends to clean your machine if you’re the customer. An expert, a reliable company like Mr. B will be able to outline the cleaning process and give you an idea of how they’ll finish the job. 

Ask for the length of the cleaning process 

The question of how long it will take to clean the dryer is a good question to ask during a consultation. On a typical home dryer system, cleaning dryer duct lines can take up to an hour to finish. This means that properties with more than one standard dryer, such as multi-dryer homes, apartment …

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Tips for Finding the Right Manufacturer 

Tips for Finding the Right Manufacturer 

If you’re a business looking for a manufacturer, you’ve likely taken some preliminary steps to get started. Prepping your product conception early on saves time and money in the long run. By engaging in things like market research, competitive intel, and branding, you’re well on your way to selecting a manufacturer.

 Manufacturers Are Not All Created Equal

A competent manufacturer or supplier has the capacity to provide products at a high-volume inventory. Most suppliers specialize in manufacturing only one product. For instance, you may have a glass manufacturer who only makes glass jars and a box manufacturer who supplies your packaging. Working with multiple manufacturers to complete a product is common. The key is finding a manufacturer who can provide quality products at scale. 

 The Differences Between Domestic and Overseas Manufacturers

Choosing a domestic or overseas manufacturer depends on many factors. You can determine which option is best for your business by answering a few questions:

What is your budget?

  1. What is your market?
  2. Which materials will your product be made of?
  3. Is your product easily shipped?

 Benefits of Local Sourcing

There are many benefits to opting for local sourcing or domestic production. Local sourcing ensures the …

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How Fintech Works?

How Fintech Works?

Fintech is used to characterize cutting-edge technology that aims to enhance and automate the provision and use of financial services. Moreover, it is used to help businesses, company owners, and individuals better manage their financial operations, processes, and lives by using specialized software and algorithms that are run on computers and smartphones.

Machine to Machine

The future of financial technology is a world where data is king. Soaring data volumes and remote working will drive a major shift towards automated financial services. This shift will be built upon the need to optimize data handling and reconciliation. According to Cane Bay Partners, machine learning is the next stage of automation innovation. It can help companies identify quality borrowers and minimize risky loans. 

Today’s Fintech companies are faced with the unprecedented challenge of handling ecommerce data. They must reconcile, analyze, and interpret a massive amount of data with the help of a business financial consultant. New companies are coming to meet this challenge and the potential for this sector is enormous. 

Peer-to-Peer Lending

Peer-to-peer lending is a growing segment of the financial technology industry. It offers investors the opportunity to invest money in borrowers who need extra cash, and borrowers can …

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