Service Business

7 Ways to Improve the Quality of Your Customer Service Hires
Service Business

7 Ways to Improve the Quality of Your Customer Service Hires

- by Nathan Robinson

Hiring new people is a critical component of growing a business. And when it comes to your customer service team, you need to focus on getting the best quality people to be the face of your company. They’ll be representing your company in front of clients, vendors, and other stakeholders. A bad hire can make all the difference between a positive experience for customers and a disaster that damages your brand’s reputation. Here are some tips to ensure that everyone on your team has what it takes to deliver great customer service:

Use Background Checks for Everyone

You don’t want someone with a history of violence fielding your customer service phone calls. You also don’t want someone who is known to be a liar or has committed fraud to be responsible for providing customer service. Doing a quick background check for everyone can help you mitigate some of these issues by ensuring that you don’t hire someone with a violent or deceptive background. And using them for everyone means that there can be no complaints about discrimination.

Be Clear on What you Want

It’s important to be clear on your wants and needs if you want to improve the quality …

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Top 5 Questions You Should Ask a Dryer Duct Cleaning Company
Service Business

Top 5 Questions You Should Ask a Dryer Duct Cleaning Company

- by Nathan Robinson

Dryer ducts are a critical part of any home, but if they aren’t properly maintained they can lead to serious problems. These issues can range from minor annoyances to serious health concerns, so it’s important to know what to ask when hiring a dryer duct cleaning company. In this post, we’ll walk through the top 5 questions you should ask a dryer duct cleaning company before you hire them. 

Ask for the cleaning process 

You should always inquire about the company’s method for cleaning the dryer before agreeing to let them service your ducts. You should be aware of how a company intends to clean your machine if you’re the customer. An expert, a reliable company like Mr. B will be able to outline the cleaning process and give you an idea of how they’ll finish the job. 

Ask for the length of the cleaning process 

The question of how long it will take to clean the dryer is a good question to ask during a consultation. On a typical home dryer system, cleaning dryer duct lines can take up to an hour to finish. This means that properties with more than one standard dryer, such as multi-dryer homes, apartment …

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Why Should My Business Use Loyalty Cards?
Service Business

Why Should My Business Use Loyalty Cards?

- by Nathan Robinson

Loyalty programs may seem like treacherous ground for your business. However, they are fantastic routes to create repeat business consistently. What otherwise may have been a one-time purchase can easily turn into a long-term business relationship. Here are some tips to elevate your business to include more rewards at minimal cost on your end.

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Value of the Card, and Expected Return

Cards are virtually painless to create, with very minimal financial investment on your end. In turn, there are a ton of inherent benefits to using loyalty cards to grow your business.

What Rewards Should I Offer?

Specializing offers can be attached to the rewards program in a variety of ways. The most popular routes include:

Email marketing: having offers tied to the emails of loyalty card holders. When viewing those offers through email, they are rewarded with a percentage discount either through in-store purchases or online.

Holiday/Event Related Offers: whether the offer is related to your company or just a general event, you can easily offer something tied to merchandise or services during the holiday season. Remember to always put an expiration date to elevate your sense of urgency.

Purchase points: this is a …

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Guide to Cybersecurity Maturity Model Certification
Service Business

Guide to Cybersecurity Maturity Model Certification

- by Nathan Robinson

The cyber-attack landscape is constantly changing. As the threat landscape evolves, so must the way we approach cyber security. Organizations must continually evolve their cyber security practices in order to remain an attractive target and remain compliant with industry regulations. The CMMC is the only cyber security certification program that helps organizations gain the knowledge, skills, and habits needed to reach cyber security maturity. Fortunately, the CMMC is an attainable goal for any organization that is serious about making progress. It takes a lot of hard work, determination, and commitment. If you’re ready to take the first step, then keep reading for our comprehensive guide to getting your CMMC. 

What is Cybersecurity Maturity Model Certification? 

Cybersecurity maturity is the level at which an organization’s cybersecurity is currently at. The Cybersecurity Maturity Model (CMMC) is a framework for determining where an organization currently stands in terms of cybersecurity maturity. The CMMC is based on the following three factors:   

The Organization’s Cyber Strategy – The organization’s current state of cybersecurity is partly dependent on the quality of its strategies. The CMMC includes an organizational assessment that evaluates an organization’s cyber security management and plans for risk management.  

The Organization’s Cyber Capabilities – …

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10 Tips for Choosing a Moving Service
Service Business

10 Tips for Choosing a Moving Service

- by Nathan Robinson

After knowing some of the factors that need to be considered, the following are detailed tips that can help you choose a house moving service

1. Reference and background of moving service companies

This is done to avoid unwanted things such as fraud or damage to goods.

You need to check several companies that have house moving services for consideration.

You can search for various house moving services via Google Search or from friends around you who have used house moving services. This is useful so that you know the advantages of each house moving service.

In addition, you can also find out the location of the house moving service. Because usually, house moving services are only available in a few locations, so make sure you choose the closest house moving service to your location, for more information: long distance moving company in San Jose

2. Find out as many testimonials as possible

Testimonials or online reviews are the best way to find out how good a house moving service is. If your friend or one of your family members has moved to a new room with the help of a house moving service, then you can ask them for …

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